Is Cool Cat Casino Legit and Safe or Scam? Review of 2018

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Is Cool Cat Casino safe and legit? In this review, we tell you if Cool Cat Casino is legit and safe.  And also if Cool Cat Casino is real or Fake and scam. Cool Cat Casino players feedback and reviews are also discussed.

Cool Cat Casino

A blurb on the Cool Cat Casino website says “You’re looking for the best place to play casino online games; you’ve found it, my friend

This review will examine the features, offerings, policies and everything else about Cool Cat Casino to help you decide if the casino is actually the best place to play casino games online.

Cool Cat Casino at a glance

  • Cool Cat Casino is an online gaming and gambling platform that has been operating since 2004
  • Cool Cat is owned by the GamblingWages Group, which is a subset of the Virtual Casino Group.
  • They are licensed for gambing operation in Costa Rica, and they employ SSL encryption to secure users’ information
  • Cool Cat Casino is mobile optimized, and all games are provided by RealTime Gaming (RTG), and are TST certified
  • They have a good selection of games – over 220 games which includes slots, table games, video pokers, and specialty games
  • They offer very attractive bonuses and promotions
  • They support a lot of banking options; all transactions are in US dollars
  • Minimum deposit is $30 (with card), and maximum withdrawal is $2,500 per week.
  • They have a nasty reputation of very slow (and in some cases, no) payment

What is Cool Cat Casino?

Cool Cat Casino is an online gaming casino that has been operating since 2004. The casino is primarily for entertainment, which means you can join and play games without betting money. However, you can place bets on games to win huge prizes.

Cool Cat Casino has a 727 words “About Us” page that conveniently omits who owns and/ or runs the casino. Their omission of that vital information was clear when I discovered that Cool Cat Casino is owned by the GamblingWages Group, which is a subset of the Virtual Casino Group (VCG). The VCG has a very nasty reputation in the gambling spheres, and my assumption is that Cool Cat Casino wants to stay as far away from that as possible.

The casino website is: https://www.coolcat-casino.com. As long as you’re 21 and are not located in any of the restricted countries, you can signup, deposit (if you wish), and start playing.

Legitimacy, Safety And Security

Is Cool Cat Casino real or fake?

Cool Cat says: “Our number one goal at CoolCat Casino is to be a trusted casino and provide a safe gaming environment. We protect the privacy of users, as evidenced in our privacy policy, and CoolCat Casino is known as a safe, regulated, and 100% legal online gaming platform. We guarantee total security, always”

That is what we’ll examine in this section. Is Cool Cat Casino a legitimate platform, are their games fair, and is it safe to send them your sensitive data?

Gaming License

There are many fraudsters in the internet operating under different guises; but all with one goal, which is to scam you of your money. Therefore, it’s important to determine if an online platform is legitimate before sending them your money.

The first check is for a valid license to operate.  A license means a particular jurisdiction has granted you permission to do your business; as such any company that has one is considered legitimate. Is Cool Cat Casino licensed? They answer: “Yes, we are completely licensed and work in conformity with all laws pertaining to online gambling“. Cool Cat is licensed for gaming operations. This will make them a “100% legal online gaming platform” as they claim.

However, in the gambling circles, it is not enough to have a license, it’s also important to consider the jurisdiction that issued the license. The jurisdiction determines the regulatory framework under which the casino operate; some places impose strict standards, while others are care-free and allow the casinos to operate freely. Cool Cat Casino is licensed through the jurisdiction of Costa Rica. Unfortunately, Costa Rica falls in the latter category – an unsupervised and unregulated environment. There are no specific gambling laws in Costa Rica, and the license it issues gaming houses is nothing but a business license.

Recall how Cool Cat answered the question about their licensing. A good reply would have been: ‘Yes, we are completely licensed through XYZ jurisdiction and…’. Their not adding the jurisdiction that licensed them suggests they know that a Costa Rican license means little to nothing to players.

The bottom line is: Cool Cat Casino (with its Costa Rican license) is legal but largely unregulated. This leaves players with little or no protection.

Fairness of the games

If you know you cannot win a game, you won’t put your money on it. So one important thing to consider when choosing a casino is whether the casino games are fair enough that players have a chance of winning. Testing for fairness yourself, will cost you a lot; but you can simply look for third party audit seals. Legitimate casinos would have their games tested by independent reputable online games testing group. If certified fair, the casino will openly display these seals on their website to convey their games have been tested and found fair.

In this regard, its a bitter sweet story for Cool Cat Casino. The bitter part is that Cool Cat Casino does not have any third party seal on their website that shows that their games have been tested and certified fair.

The sweet part is that Cool Cat say they have certified fair games. In their words: “Our software is certified by the online gaming governing body ensuring random odds“. Also, to be fair to them, their games are provided by RealTime Gaming  (RTG), and RTG’s random number generator (RNG) has been certified to be fair and random by Technical Systems Testing (TST) – internationally recognized accredited testing facility.

That said, Cool Cat Casino say they do not control the result of their games, and that is most likely true since their games have been tested at the RTG level, but many players will want to see third party test proofs shown.

Security and Privacy

If you sign up with a casino, you submit your full names, contact address, date of birth and other personal information. If you proceed to make deposit, you submit sensitive data such as your credit card information. You needn’t be told that it is important that this information should not get into the wrong hands. Therefore, when deciding on a casino, it’s important to consider whether the casino will adequately secure the information you share with them.

Cool Cat Casino makes all the right promises. In their words: “all players’ information including transactions and activities is encrypted for maximum security“.

Specifically, they use secure socket layer (SSL) encryption. This is the standard security technology for establishing an encrypted link between a browser and a web server; and all data passed in the link is private and protected from prying eyes.

By using SSL security certificates, the casino is safe, because your data in its systems is secure.

 Games Selection And Gaming Provider

Software Providers

It is important to consider the company that provides the games for the casino because this is directly related to the quality of the games provided. A reputable company will provide quality games with good graphics, themes, plots etc that’ll give a pleasant gaming experience; while a whack provider will supply whack games.

All the games offered by Cool Cat Casino are provided by RealTime Gaming (RTG). RTG is one of the biggest providers in the market, and provides quality games.

However, some players like casinos that are powered by more than one software providers, so that they can experience the variety (every provider offers a unique tweak).

Download based and instant play version

Casino games can be played in two ways: either from the casino software downloaded on your device, or directly from the casino servers accessed from any web browser. Cool Cat Casino gives You both choices; you have access to both free downloadable casino software and the flash (instant play) version, which you can access from any browser with internet connection.

However, though they do not discourage using the instant play version with no download required, they recommend that you’ll get the best experience with the free casino software download, because you’ll have a wider game selection.

Mobile Compatibility

You can’t always go about with your PC and desktop, so casinos games that are compatible with desktop platforms only will have much players.

Cool Cat Casino is fully mobile optimized. They even claim to be the best mobile casino for playing on the go. You can always reach for Cool Cat Casino to access mobile games anytime and anywhere.

Practice or real money play

Apart from allowing players to bet with real money, Casinos usually provide the practice mode. This allows players to bet on games and get the gambling experience (only that real money is not used). This is the best learning tool, and players seek casinos that provides it.

Cool Cat Casino provides practice betting; you can play free rounds of all of your favorite games, so by the time you bet real money, there will be nothing to stop you from winning big. They even have practice games that includes jackpots.

Game Selection

One of the promises of Casinos is entertainment; as such, any good casino should offer many exciting and entertaining games.

Cool Cat Casino offers over 220 games, and more being added every month. The game count of Cool Cat is in the middle of the pack – Cool Cat provide more games than some casinos, but you’ll still find casinos that easily surpasses Cool Cat’s number. However, the variety of the games that Cool Cat provides ensure that there’s no shortage of entertaining and rewarding games to choose from. This include online slot machines, table, video poker, and specialty game.

Slots

Slots are the most popular games because they are very easy to play. Therefore most of the games in a casino games library are slots. Unsurprisingly, of those 220 games provided by Cool Cat Casino, over 140 are a unique collection of slot machines. They have: the old fashioned three reel and single payline slots; multiple payline slots that gives more opportunity to win with every spin; slots that offers progressive jackpots, and more. Some of the best slots in Cool Cat Casino are Stardust, Panda’s Gold, Ancient Gods, Secret Jungle, and God’s of nature.

Table games

No online casino is complete without the classic table games; and Cool Cat is no exception. Cool Cat provides a lot of table games to choose from. They provide Pontoon, European Blackjack, Baccarat online, Face Up 21, Pai Gow Poker online, Red Dog, Tri-Card Poker, Vegas Three Card Rummy, and so much more.

Video Poker

Many players enjoy video poker, because in most cases its essentially a perfect blend of a slot and another game. If you’re a video poker fan, Cool Cat provides you with 18 to choose from which includes Bonus Poker, Deuces Wild video poker, Jacks or Better, Aces and Eights, and others.

Specialty games

Cool Cat Casino also gives you an impressive assortment of specialty games, which are simply fovourite casino games that enjoys a lot of plays. This include Keno, Baccarat, Roulette, and more.

Bonuses And Promotions

Bonuses

Most often than not, players lose more bets than they win; so the edge is always with the house. Therefore, it is good to have the house give players some of that edge by giving them something with which to increase their bank roll; this is why bonuses and promotions is one very important consideration when deciding on a casino.

In fact, Casinos compete using their bonuses and promotions (BAP), such that the casinos with bigger BAPs will be more attractive to lots of players. CoolCat Casino will be an attractive option, with the frequent bonuses and promotions that they offer. They offer the usuals – from the welcome bonus that comes with your initial login to the rewards you continually receive for playing the most popular games.

Welcome Bonuses

These are aimed at getting new players to sign up. It’s the freebies you get when you join a casino and make your initial deposit. Cool cat gives different welcome bonuses from time to time which usually include a free chip in a dollar amount, free spins, or a percentage bonus that matches and dramatically multiplies your deposit.

Currently, Cool Cat Casino welcome bonus is a huge 330% of initial deposit, which can be redeemed with any deposit of $50 or more. The bonus also include 50 free spins on POPINATA. If you make a deposit of $50; you’ll get an extra $165 to make your total $215. This is easily one of the best sign-up bonuses that you’ll find at an online casino.

Match Bonuses

These are aimed at existing players (not only new comers get the freebies). However, just like welcome bonuses, you’ll be required to make a deposit a certain amount. Cool Cat Casino gives different match bonuses from time to time especially on games they want to promote.

They currently have a 270% No Max Bonus and 30 Free Spins on Sweet 16 with code SWEETSTOP, which can be redeemed with a deposit of $50 or more. There’s also a 330% No Max Bonus and 40 Free Spins on Cash Bandits 2 with code ATMSTOP, which can be redeemed with a deposit of $80 or more.

No Deposit Bonus

This is the most sought after bonus because it does not require the player to deposit any money to redeem it. Cool Cat Casino offers various no deposit bonuses from time to time. There’s currently a $25 free chip No Deposit Bonus code being offered.

Other Bonuses

Some other bonuses offered by Cool Cat Casino include VIP bonuses. These are huge bonuses and benefits that the casino gives to reward the loyalty of long term casino players. The VIP bonuses are varied. They may include combinations of deposit bonuses, match bonuses, No Deposit bonuses and free spins; they could also come in form of free chips, insurance, cash back, comp points, higher table limits, faster withdrawals, personalized, complimentary gifts and a dedicated VIP host.

The bottom line is: Cool Cat does not come short with bonuses and promotions. You’ll have to check their site from time to time, to see what’s being offered.

Bonus wagering requirement

Like all casinos, Cool Cat Casino considers all bonus amount non-cashable. With this, players will not simply deposit money and withdraw the bonuses. To withdraw bonuses there are play through requirements that must be met.

This is worth considering because the bonuses you get will be worthless if you cannot clear them. Remember that casinos do not want to hand out free money; so for every bonus and promotion they offer they include conditions that would make you not clear the bonus at all or on time. You’ll have to look out for wagering requirements that are as low as possible, so that you can clear your bonus on time.

Unless otherwise stated, in the Cool Cat Casino, all bonuses and the deposit made to redeem the bonuses have a 30 times playthrough requirement for Slots, Keno, Scratch Cards and, Bingo; and a 60 times playthrough requirement for Table Games and Video Poker, before withdrawing. This is a little higher than the industry average which is 40x the bonus, or 20x bonus plus deposit (Note that high wagering requirements are not good).

However, Cool Cat Casino puts special wagering requirements on particular bonuses. For example, the featured match bonuses (with codes SWEETSTOP and ATMSTOP) have a low 5x play-through and no maximum cash-out. Also, Cool Cat casino welcome bonus has a  5X play through requirement on keno and slots only. And for the free spins included (Popinata only) you’ll have to play all the spins before moving to another game.

While the no deposit free chip comes with a 30x playthrough for slots & keno only; a 60x playthrough for all-allowed table games and video poker, and a 1x maximum cashout.

The bottom line is: the general wagering requirement of the Cool Cat Casino is not good enough being that it is higher than the industry average; but on particular promotions, the casino gives some very generous playthrough requirements.

Restricted Countries

One of your first considerations, if not the very first, should be whether the casino allows players from your country (or particular region). Typically, casinos ban players from certain countries (or particular regions within certain allowed countries), in order to respect the stifling gambling laws of the regions.

If you’re located in any of the restricted countries, you won’t be allowed to sign up and play the casino games. Don’t even think of using a VPN to mask your location and sign up. You’ll succeed in signing up, but you can’t make deposits because the billing process will expose your real location; and even if you somehow successfully make deposit, you definitely will not get your winnings when you make withdrawals.

The countries that CoolCat does not allow are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo DR, Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethopia, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamacia, Jersey, Jordan, Kenya, North Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Papa New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvalu, Uganda, the US (Maryland and New York), Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe

You’ll notice that this list is not as long as you’ll see with some other casinos. Many casinos understandably leave out countries with restrictive regimes especially countries in the Middle East and some part of Asia and Africa. Impressively, our cool feline casino allows many of these countries which includes China, Egypt, Kazakhstan, Malaysia, Namibia, Russia, Saudi Arabia, Turkey, Tunisia, United Arab Emirates, and Vietnam.

This gives Cool Cat Casino an edge over others because many more players from many more countries can join the casino.

Available Banking Options

You’ll agree that it would be frustrating if you were to join a casino but cannot place bets on games because none of the deposit options the casino support is available in your territory. It would even be more frustrating if upon winning some bets, you cannot get your withdrawals because of the singular reason that none of the supported banking options is available to you.

For this reason, it’s important to consider whether the casino supports a wide range of banking options so that you can easily find one (which should also be convenient) for use in making deposits and getting withdrawals.

Deposit Methods

Cool Cat Casino accepts the popular credit/ debit cards (Visa card, Mastercard, American Express).

If you’ll rather use an online service that transfers cash instantly, they support Neteller. However, this is not available for USA, Canada, France, Spain, Germany and Singapore.

If you’re a fan of crypto currencies; Cool Cat Casino also accepts bitcoin transactions. All you need do is create a bitcoin wallet, credit it with your cards, and start depositing.

Though, all wagering is done in U.S. dollars, you can make a deposit with Cool Cat in any currency you like and they will credit your account in dollars at the current true bank exchange rate. The minimum deposit amount is $30 with cards and $20 with Neteller.

Withdrawals

CoolCat Casino say they take casino withdrawals very seriously and they pledge to get their players paid as quickly as possible.

They support a number of options for this, which includes Neteller, Bitcoin, Bank wires, and Bank checks. The checks are sent out by Federal Express and only to the address they have on file. Different methods have different withdrawal fees attached to them. Cool Cat Casino even say that if you use another method that suits you better, you can inform them about it, and they’ll try to work with that system.

It should be noted that depending on the payment processor and/ or withdrawal amount, all withdrawals may incur a processing fee of up to $40. Like every casino in the market, Cool Cat Casino has minimum and maximum withdrawal limits, which is also dependent on the payment method chosen.

For wire transfers, the minimum withdrawal allowed is $200; for bank checks, it is $300. Except when stated otherwise, CoolCat Casino allows a maximum payout of $2,500 per week.

 

Casinos that have problems with payouts are usually blacklisted and not recommended by many reviews. Unfortunately, Cool Cat Casino falls among these. Though Cool Cat say that they take witdrawals seriously and will pay out as fast as possible; their history does not suggest this.

Reviews are replete with reports of Cool Cat Casino being “super fast in collecting deposits and extremely slow in paying out”; and those are the fortunate players, the less fortunate ones never get their witdrawals even after submitting appropriate documentation, engaging customer support, and escalating to every possible avenue.

Cool Cat commenting on this says: “Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval“.

Customer Support

You just cannot be a casino player without contacting the casino’s customer support. You’ll have to reach out at some point, especially with questions about payment processing. When you do contact the support department, it will be frustrating if you do not get a quick response, or worst still, if you’re totally neglected. For this reason, the cutomer support of a casino is one of the most important criteria for rating casinos and one you should consider when deciding on a casino.

To examine the customer support of Cool Cat Casino, we’ll look at the different channels made available to contact them, as well as how long it takes them to respond to players inquiries/ queries.

Cool cat casino advertises a 24/ 7 live help customer support. First, there’s the traditional e-mail support service; you can send an email directly to the Help Desk at: help@coolcat-casino.com. However you’ll have some waiting to do before feedback comes; and the waiting time can easily exceed 24 hours.

They also support an online ticketing system, which allows you to send them your queries/ inquiries using an online support form available on the landing page of their website. It requires you to submit your name (optional) and your email address; and they’ll get back to you via email. You might also have to wait for up to 24 hours to get their responses.

If you’ll rather have instant responses, Cool Cat Casino provides a telephone support service. In their words: “At CoolCat Casino, gambling tips, player support and other information is just a call away“.

To reach them on the phone, you can use the following telephone numbers: Call Toll Free (US): 1-888-441-6693; International: 1-678-349-0349.

Cool cat casino also offers a live chat support; but this is available to members only because you’ll have to login to make use of it. Most often than not, agents are online to talk to; but when no one is home, you’ll have only a couple of minutes to wait.

Summary

Cool Cat Casino is a popular gaming platform. They’re licensed in Costa Rica and have been operating since 2014. They’re powered by RTG who have their games certified by TST; and they secure information in their systems with SSL security certificates.

Cool Cat Casino offer “Cool” games (over 220 different games) and “Cool” bonuses and promotion (huge and attractive); they also give you different banking options for depositing and withdrawing, and different options for contacting support. However, when it comes to paying out winnings, their reputation is not “cool” (in some cases, payment is delayed for months, and other cases not made at all).

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