Report: 60% of IT leaders don’t know which SaaS apps their organizations are using

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According to a new report from Torii, 60% of IT leaders don’t know which cloud apps are used by everyone in their organization. The findings paint a worrisome picture: While software-as-a-service (SaaS) has changed the way people work forever—remote and distributed—the way employees collaborate hasn’t caught up. It’s more fragmented than ever. Few people realize it, including IT leaders.

There’s a clear dissonance between how well IT thinks they understand their cloud app ecosystems and collaborate with other teams, and the reality. While 90% of IT leaders praised their cross-team collaboration, in reality only 20% collaborate on a regular basis. That’s not nearly enough to get the best value from their SaaS investments.

As the State of SaaS at Work: Collaboration in a Distributed Workplace report suggests, this lack of collaboration could be due to distributed app ownership and the resulting information in silos. IT teams themselves lack the critical data that other groups need to cut costs or work faster and smarter.

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Image source: Torii.

Security risks associated with SaaS apps

If cooperation is not self-evident and there is no reliable single source of truth, it affects everyone. For example, only 7% of IT continuously works with security and/or compliance teams to help them discover shadow IT and mitigate risk. This means security and compliance are continuously in reactive mode, dealing with risks from apps they didn’t know they had and looking for data for audits.


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Other findings imply that knowledge workers are wasting time looking for SaaS apps that already exist in the company’s ecosystem. Purchasing is often blind and surprised by contract extensions.

Much of this is because employees are taking matters into their own hands when it comes to selecting and buying the tools they want. In today’s cloud-powered workplaces, IT teams must shift their mindset from a centralized command-and-control culture to an orchestrator and, perhaps, team coach. IT teams and SaaS stakeholders across the business must proactively manage and co-publish distributed cloud applications or face the negative consequences.

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Torii surveyed 300 IT leaders about the effects of decentralized app purchases and how SaaS has impacted the way they collaborate across the enterprise.

Read Torii’s full report.

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